FAQs

How long will my order take to ship?

All our orders are hand-packaged, processed and shipped by none other than Connor's Mum (a-woo!). She works hard to get orders shipped out between 1-3 working days!

How are orders shipped?

All our orders are shipped using Royal Mail. UK orders use Royal Mail Tracked 48, whilst international orders use Royal Mail Tracked International.

How long will my order take once shipped?

Our estimated delivery timescales are as follows:

  • UK: 2-3 working days
  • Europe: 3-5 working days
  • USA: 5-7 working days

Will my order have a customs charge?

Orders being sent internationally to Europe may incur customs charges/import fees for importing goods, these are NOT included in the shipping fee. Countries have varying regulations regarding imports, therefore we strongly advise that you research the import regulations in your region before placing an order. We cannot cover these import charges for you. Orders to the USA have the customs charge pre-paid by us, and so there will be no additional fees for these orders.

International Shipment Refusals: In the event of a shipment being refused at or before the point of delivery, we may have the shipment returned to us by Royal Mail where you will receive a refund, minus the cost of having the item(s) shipped back to us (Return shipping charge). This will be the same as the shipping cost originally paid at the time of purchase. In some circumstances we may not be able to retrieve shipments that have been refused. These shipments may be abandoned and we will not be able to process a refund. We cannot be held accountable for non-compliance of payment of import duties or customs charges by the receiver.

Can I make changes to an order?

If you place an order and realise that you have ordered the wrong size item or made a mistake with the shipping address, please email us ASAP. We recommend reviewing all details before checkout and getting in contact with us to amend any mistakes/typos as we will not be liable for any orders which have been marked as delivered with incorrect addresses provided. Use the customer contact form on this page and the team will do what they can to make any changes before your order is shipped.